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PAYMENT POLICY

Effective Date: 17/10/2024​

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Lions Roar Fashion is dedicated to providing a smooth, secure, and transparent payment process for our customers. This Payment Policy outlines the methods of payment we accept, how we process payments, and the terms that apply to all transactions, in compliance with UK law, including the Consumer Rights Act 2015 and the Payment Services Regulations 2017.

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1. Accepted Payment Methods

Lions Roar Fashion accepts the following payment methods for both online and in-store purchases:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.

  • PayPal: Customers may choose to pay using their PayPal account for a secure and quick transaction.

  • Bank Transfers: Direct bank transfers are accepted, although they may take longer to process.

  • Buy Now, Pay Later (BNPL): We offer BNPL options through approved providers such as Klarna or Clearpay, subject to credit approval.

All transactions are processed in British Pounds Sterling (GBP). Customers are responsible for any currency conversion fees if they are purchasing from outside the UK.

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2. Payment Security

We take payment security very seriously and ensure that all transactions are processed using secure, encrypted payment gateways that comply with the Payment Card Industry Data Security Standard (PCI DSS). Customers’ card details are never stored on our servers, and we use industry-standard fraud prevention measures to protect our customers from unauthorized transactions.

Customers are advised to keep their payment information secure and report any suspicious activity to us immediately at [insert contact email].

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3. Payment Terms

  • Full Payment: All products must be paid for in full at the time of purchase. For BNPL options, customers are required to comply with the payment schedule agreed upon with the provider.

  • Custom Orders: For custom-made or personalized items, a deposit may be required upon placing the order, with the balance due before delivery.

  • Refunds: Refunds for returned items will be processed according to our Return and Refund Policy. Refunds will be issued to the original payment method within 7-14 business days after the return is processed.

 

4. Late Payments

For BNPL options, failure to meet payment deadlines may result in additional charges or penalties as stipulated by the BNPL provider’s terms and conditions. Lions Roar Fashion is not responsible for any late fees imposed by third-party payment providers.

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5. Cancellations and Modifications

Customers wishing to cancel or modify their order must do so before the order is dispatched. Once an order has been shipped, it cannot be canceled, and the customer must follow the Return and Refund Policy to return any unwanted items.

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6. Fraud Prevention

Lions Roar Fashion reserves the right to hold or cancel any order that appears suspicious or fraudulent. In such cases, customers may be required to provide additional information to verify the legitimacy of the transaction.

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7. Dispute Resolution

In the event of a payment dispute, we are committed to resolving the issue promptly and fairly. Customers may contact our customer service team at [insert contact email] to report any concerns. If a resolution cannot be reached, customers are entitled to pursue alternative dispute resolution options as provided under UK law, including contacting the Financial Ombudsman Service.

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8. Compliance with UK Law

Our Payment Policy complies with the Payment Services Regulations 2017 and other applicable UK laws. Customers have the right to cancel their order within 14 days of purchase under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.

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